If you have a complaint about a SHARE adviser please contact the adviser direct in the first instance. Each SHARE adviser has a formal complaints process. If you feel your complaint has not been resolved to your satisfaction, then you should contact the adviser’s independent dispute resolution provider, which in most cases will be the Financial Services Complaints Limited (https://www.fscl.org.nz/).

The FSCL is a free and independent service for settling disputes between consumers and the organisations and people that provide them with financial services.